Welcome to www.portablelockt.com (hereinafter referred to as “this website”). To ensure our customers have the best experience, we have established the following terms and conditions (hereinafter referred to as “Terms”). Please read these Terms carefully before using this website. If you have any questions, please feel free to contact us.

1. Frequently Asked Questions
1.1 How do I place an order?
You can browse our website, select the portable lock you wish to purchase, add it to your shopping cart, and then follow the prompts to fill in your shipping information and complete the payment.

1.2 What payment methods are accepted?
We accept various payment methods, including credit cards, debit cards, and common third-party payment platforms. Specific options can be viewed during checkout.

1.3 What is the order processing time?
We usually process orders within 48 hours of payment confirmation and arrange for shipment as soon as possible. The specific shipping time may vary depending on inventory and logistics conditions.

1.4 How can I check my order status?
You can log in to your account and check your order status in “Order History,” or track your order information in real-time through the email notifications we provide.

1.5 What should I do if I receive a defective product?
Please contact our customer service team within 24 hours of receiving the product and provide photos of the product and a description of the problem. We will provide you with a suitable solution after confirming the problem.

1.6 Can I return or exchange a product?
We offer unconditional returns and exchanges within seven days of receiving the product, provided the product remains unused and in its original packaging. Please see our return and exchange policy for details.

1.7 How is my personal information protected?
We highly value user privacy and are committed to strictly protecting all personal information provided by users. Please see our privacy policy for details.

2. Customer Support
If you encounter any other problems or have any suggestions while using this website, please feel free to contact us through the following methods:

Email: pantheon@portablelockt.com

Thank you for visiting www.portablelockt.com. We look forward to providing you with a high-quality shopping experience!