Thank you for choosing portable lock products from www.portablelockt.com (hereinafter referred to as “this website”). We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we offer the following refund policy to ensure a worry-free shopping experience.

1. Refund Application Conditions
Application Time: You can submit a refund application within 7 days from the date you receive the goods.
Product Condition: The returned product must be unused, undamaged, and in its original packaging. Any product that is damaged, shows signs of use, or is missing accessories (such as instruction manuals, parts, etc.) will not be accepted for a refund.

2. Refund Process
Contact Customer Service: Please contact us via our customer service email pantheon@portablelockt.com, stating your refund request and providing your order number and relevant product information.
Return the Product: After receiving our refund confirmation, please return the product to us at the designated address. Please retain the shipping receipt for tracking and confirmation of the return status.
Refund Processing: We will process the refund as soon as possible after receiving the returned product and confirming that it meets the refund conditions. The refund will be returned to your account using your original payment method.

3. Refund Fees
If the refund is due to our reasons (such as sending the wrong product or product quality issues), you will not be responsible for any return shipping costs.
If you request a refund due to personal reasons (such as dislike, incorrect size, etc.), you will be responsible for the return shipping costs.

4. Special Circumstances
For promotional or discounted items, the refund policy may differ. Please carefully read the relevant terms and conditions at the time of purchase.
Within the limits permitted by law, some products may not be eligible for a refund.

5. Disclaimer
This website reserves the right to change this refund policy at any time. Any changes will be posted on the website and will take effect immediately. We encourage you to check these terms regularly for the latest information.

If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for your trust and support of www.portablelockt.com!