Thank you for choosing www.portablelockt.com! To ensure your understanding and satisfaction with our logistics and delivery services, please carefully read the following shipping terms and conditions (hereinafter referred to as “Terms”). These terms will apply to all orders placed through this website.

1. Shipping Coverage
We provide delivery services within Mexico. We strive to ensure that your goods are delivered safely and promptly to your specified address. When placing your order, please ensure that the address you provide is accurate to avoid delivery delays.

2. Logistics Partners
We partner with reliable logistics and delivery companies to ensure efficient delivery services. These partners include:

FedEx
DHL
Estafeta
Redpack

3. Shipping Costs
Shipping costs will vary depending on the chosen shipping method, the weight and dimensions of the package, and the distance to the destination. You can view the specific shipping costs at checkout. We regularly run promotional activities offering free shipping or discounted shipping rates; please keep an eye on our promotional offers.

4. Shipping Time
Based on the delivery location and chosen shipping method, we estimate that goods will typically arrive within 5 business days from the date of shipment. Remote areas may require longer. The specific delivery time will be confirmed via email after you place your order.

5. Delivery Tracking
Once your order has been shipped, we will provide a tracking number via email, allowing you to track the status of your package in real-time on the relevant logistics company’s website.

6. Damaged or Lost Goods
If you receive a package with damaged or missing items, please contact our customer service team within 24 hours and provide relevant photos and detailed information. We will assist you in resolving the issue and provide a refund or replacement as needed.

7. Refusal of Delivery
If a package is refused due to an incorrect address, no one being available to receive the package, or other reasons, you will be responsible for the return shipping costs, and we will deduct these costs from your refund.

8. Disclaimer
In cases of force majeure (such as natural disasters, war, epidemics, etc.), we will do our best to inform customers of relevant information, but we will not be held liable for any delays or losses caused by such events.

If you have any questions about the shipping terms or require further assistance, please feel free to contact our customer service team. Thank you for your support and trust, and we wish you a pleasant shopping experience!